Support beyond expectations

Seamless implementation & exceptional support

Seamless implementation & exceptional support

Seamless implementation & exceptional support

48,000+ childcare providers, teachers, & families already use the Playground's childcare management software to grow their business and eliminate tedious work

48,000+ childcare providers, teachers, & families already use the Playground's childcare management software to grow their business and eliminate tedious work

Software Advice
4.7 Star Rating
Capterra
4.7 Star Rating
Getapp
4.7 Star Rating
App Store
4.8 Star Rating

94%

Overall customer satisfaction rating on Capterra

Ease of use

94%

Likelihood to recommend

100%

Customer service

100%

Value for money

100%

"Our Customer Experience Team is committed to making sure you feel welcome and successful from the moment you begin with Playground so you can focus your time and energy on the things that matter most — providing the best care for your families."

Stephanie Blitshtein

Director of Customer Onboarding & Success

We’re here for you every step of the way

Our friendly support team is here to partner with you on getting started with our childcare management software & app

Blazing fast live support

Our human customer support team has a median first response time of 29 seconds on chat

Blazing fast live support

Our human customer support team has a median first response time of 29 seconds on chat

Blazing fast live support

Our human customer support team has a median first response time of 29 seconds on chat

Data migration

No starting from scratch - we’ll move your family data, paperwork, and more into Playground

Data migration

No starting from scratch - we’ll move your family data, paperwork, and more into Playground

Data migration

No starting from scratch - we’ll move your family data, paperwork, and more into Playground

Free help center

Find answers to our users’ most common questions

Free help center

Find answers to our users’ most common questions

Free help center

Find answers to our users’ most common questions

Full system setup

Once on board, you’ll have the option to work with a dedicated member of the Playground team to build your perfect system, from registration packets to family payment plans to communication preferences. We’ll work with you to configure your settings and tweak it until your system fits your business perfectly.

Full system setup

Once on board, you’ll have the option to work with a dedicated member of the Playground team to build your perfect system, from registration packets to family payment plans to communication preferences. We’ll work with you to configure your settings and tweak it until your system fits your business perfectly.

Dedicated team member

Every Playground customer is paired with a member of our Customer Experience team who have helped 48,000+ providers, staff, & families create a childcare management system they love.

Dedicated team member

Every Playground customer is paired with a member of our Customer Experience team who have helped 48,000+ providers, staff, & families create a childcare management system they love.

Free childcare management software updates

As a Playground customer, you automatically receive brand new features and upgrades to your system each week. Because Playground is in the cloud, you’ll always have the newest features and the most up-to-date system powering your childcare program.

Free childcare management software updates

As a Playground customer, you automatically receive brand new features and upgrades to your system each week. Because Playground is in the cloud, you’ll always have the newest features and the most up-to-date system powering your childcare program.

Free childcare management software updates

As a Playground customer, you automatically receive brand new features and upgrades to your system each week. Because Playground is in the cloud, you’ll always have the newest features and the most up-to-date system powering your childcare program.

Free staff and family training

To make sure everyone feels confident about their new system, we offer free 15 minute Zoom trainings for your staff and/or families. We also provide you with templates to share with your center to get buy-in.

Free staff and family training

To make sure everyone feels confident about their new system, we offer free 15 minute Zoom trainings for your staff and/or families. We also provide you with templates to share with your center to get buy-in.

Playground Help Center

Forgot how to run an attendance report or adjust a discount? No worries. You, your staff, and your families have access to explore our knowledge base that includes 250+ training videos and step-by-step instructions for seamless guidance through the best childcare management software.

Playground Help Center

Forgot how to run an attendance report or adjust a discount? No worries. You, your staff, and your families have access to explore our knowledge base that includes 250+ training videos and step-by-step instructions for seamless guidance through the best childcare management software.

Partnership from Day 1

• Kick-off call to create implementation plan and launch goal • System configuration and guidance • Scheduling staff or family trainings

Partnership from Day 1

• Kick-off call to create implementation plan and launch goal • System configuration and guidance • Scheduling staff or family trainings

Don't settle for long response times and support bots

You deserve phenomenal support that grows as your business does

Boys & Girls Club of the Mountain Empire

Playground’s response time is amazing! They're always available and my staff & families never have to wait to hear back.

Kaitlynn Snider

Boys & Girls Club of the Mountain Empire

"Playground’s response time is amazing! They're always available and my staff & families never have to wait to hear back."

Kaitlynn Snider

Boys & Girls Club of the Mountain Empire

"Playground’s response time is amazing! They're always available and my staff & families never have to wait to hear back."

Kaitlynn Snider

Camp Fire Columbia

"Playground has made an effort to prioritize customer service and follow through on their promises."

Jonathan Myers

Camp Fire Columbia

"Playground has made an effort to prioritize customer service and follow through on their promises."

Jonathan Myers

Temple Isaiah Preschool

"Playground helped us put together a plan so that our parents and teachers felt prepared when we started."

Dr. Tamar Andrews

Temple Isaiah Preschool

"Playground helped us put together a plan so that our parents and teachers felt prepared when we started."

Dr. Tamar Andrews