Late Payment Fees, Payroll Taxes, & More Personalization On Tour Booking

Marketing & CRM

• Calendar bookings now show lead and student details directly in event titles and descriptions to add additional clarity to automated email reminders and follow-ups.

• Admins can now manage program-to-phone and email connections from one place in CRM settings, with search and filtering for faster setup.

• Meeting reminder emails now support italic formatting, making messages clearer and more polished.

• Calls can now be placed directly from the CRM conversations call panel using the same flow as lead profiles.

Billing & Finances

• Late payment fee rules can now be configured, and admins can review, approve, or forgive late fees when families miss payment deadlines. Automatic late fee feature is currently in beta and must be enabled by the Playground Support team. Reach out to them if you’d like this turned on for your account.

Payroll & HR

• A dedicated Payroll Taxes section now provides access to tax documents and tax transactions with filtering for faster lookup.

• Fixed payroll items that previously showed “Unknown” status so processing and retry statuses now display correctly.

Enrollment & Paperwork

• Enrollment now supports “Required after application” paperwork, allowing programs to request additional forms later in the enrollment process.

• Fixed an issue where document signing dates did not auto-fill correctly when signatures were added.

Platform, Integrations & Admin

• Multi-location organizations can now centrally control immunization schedules from the enterprise dashboard.