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The 6 Phases of the Family Journey: From First Impression to Lasting Loyalty
with
Diane Branco
CEO/Founder of World of Wonder Childcare Center
For Directors
Thursday, September 10th 2026 | 2:30 PM ET
Child Care Directors Lunch & Learn
Join Dr. Tamar Andrews for a casual Lunch & Learn where child care directors can connect, ask questions, and gain practical insights from a former director, professor, and author with over 30 years of experience.

Dr. Tamar Andrews
ECE Professor and Author
For Directors
Thursday, September 10 2026 | 1pm ET
The 6 Phases of the Family Journey: From First Impression to Lasting Loyalty
Every family moves through six distinct phases with your program—from first discovering your center to graduation and beyond. But while most programs focus heavily on getting families in the door, the later phases are often where relationships quietly start to slip.
Join Diane Branco, CEO & Founder of World of Wonder Childcare Center, as she breaks down all six phases, shares lessons and real numbers from 18 years of growing to five centers, and gives you one practical action to strengthen every stage of the family journey.

Diane Branco
CEO/Founder of World of Wonder Childcare Center
For Directors
Thursday, August 27th 2026 | 3PM ET
Not My Monkey! From Enabling to Empowering
Great leaders want to help—but sometimes helping turns into taking on responsibilities that belong to someone else. In Not My Monkey! From Enabling to Empowering, Johnnie Montgomery Frost explores how to support your team without becoming the bottleneck. Learn how to step back from rescuing, build ownership, and empower others to grow as leaders.

Johnnie Montgomery Frost
Owner, KinderKids Learning Center & Brighstart ECE Consulting
For Directors
Wednesday, August 26 2026 | 11am ET
What Families See First: Classroom Environments, Tours, and Enrollment Confidence
Families begin forming an impression of your program long before they make an enrollment decision. From the moment they enter a classroom to what they notice during a tour, the physical environment can shape how they perceive the quality, care, and experience your program provides.
Join Tom Melhorn, CEO of North Star School Supply, for a practical conversation about what families see first—and how thoughtful classroom environments and stronger tour experiences can help build confidence throughout the enrollment journey.
Whether you’re preparing classrooms for a new school year, rethinking your tour experience, or looking for ways to make a stronger first impression on prospective families, this webinar will help you look at your space through a family’s eyes.

Tom Melhorn
CEO, North Star School Supply
For Directors
Wednesday, August 19th | 2PM ET
Investing in Your Staff: The Savings Behind Stronger Retention
Replacing employees costs childcare programs more than time—it can drain resources, disrupt classrooms, and put additional pressure on the staff who remain. But what if stronger staff preparation could help reduce turnover before it starts?
Join Kate Woodward Young, M.Ed., PCC, Co-Host of Childcare Conversations and Business Advisor, for a practical webinar that reframes staff training and development as a business investment—not simply a licensing requirement.
Drawing on more than 30 years of experience in the childcare industry, Kate will share practical strategies for strengthening onboarding, building employee confidence, and creating a workplace where staff are more likely to stay.

Kate Woodward Young, M.Ed., PCC
Co-Host of Childcare Conversations and Business Advisor
For Directors
Tuesday, August 18 2026 | 5PM ET
Do Families Understand Your School?
Finding your school is only the beginning. Once families discover you, they need to quickly understand what makes your program different—and why it might be the right fit for their child.
In Part 2 of the Enrollment Growth Framework, enrollment marketing expert Meg Lisagor-Trezise, M.Ed. will help you uncover the experiences, beliefs, people, and moments that make your school uniquely yours—and turn them into a clear, memorable story families can connect with.
Through hands-on exercises, you'll identify what makes your school special, learn how to move beyond generic phrases like "nurturing" and "child-centered," and leave with the building blocks of a story you can use consistently across your website, Google profile, social media, tours, and enrollment materials.
Because your school already has a great story. This workshop helps families see it.

Meg Lisagor-Trezise
Founder, Enroll and Shine at Valley Link Marketing
For Directors
Tuesday, August 11 2026 | 2PM ET
The Real Cost of a Violation: Labor, Premiums & Lost Families
A compliance violation can cost your child care program far more than a citation. From staff hours spent correcting issues and rising insurance costs to prospective families researching your violation history before scheduling a tour, the impact can quickly add up.
Join Cindy Morgan, Vice President of Operations, North America at 1Place Childcare, for a practical look at the true cost of compliance violations—and why traditional paper records can leave programs vulnerable. Cindy will break down what the numbers tell us, where hidden costs emerge, and how moving beyond paper can help your program stay prepared for inspections, reduce risk, and protect family trust.

Cindy Morgan
Vice President of Operations, North America at 1Place Childcare
For Directors
Thursday, August 6th 2026 | 11AM ET
Leading Your Center, Not Your Software
Running a child care program is hard enough without spending your day fighting your software.
Join Danielle Credeur, Vice President/CFO of Sugar 'n Spice Children's Academy, as she shares practical strategies for reducing administrative stress, streamlining daily operations, and creating more time to focus on your staff, families, and center. Drawing on more than 35 years of leadership experience, Danielle will discuss how the right systems can support—not distract from—your leadership.
Whether you're looking to simplify your workflow, empower your team, or spend less time behind a desk, you'll leave with actionable ideas you can put into practice right away.

Danielle Credeur
Vice President/CFO, Sugar 'n Spice Children's Academy
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